The difference between Swiss and local alloy?
All alloys have the same caliber (24 carat), have the same specifications and have the same quality. The difference is in the place of manufacture.
Swiss Pump bullion comes from Switzerland, printed, coated and bearing a serial number
As for Saudi local bullion, they are printed in Saudi printing presses and do not have a serial number on them
Is there a possibility to photograph the piece if I want to see it in person?
We apologize for not being able to photograph the pieces due to staff being busy.
All details are available in the “Product Deion” box for all offered pieces.
Do your gold bullion prices differ from international prices and market prices?
The price shown on the screen is the global stock market price, meaning that the price is the wholesale price taken by the banks.
The price per gram is lower as the weight of the purchased alloy increases, as the difference lies in the fact that the larger alloy in grams is lower in price.
What payment methods do you have available? And why?
Bank transfer only, in order for the customer to ensure that the online store belongs to Al-Diwan Company and to verify through the name of the bank account..
Are there guarantees for the customer if the order is made from the website and the products do not arrive or the products are damaged or not original?
The product is reviewed in three stages so that it reaches the customer safely and soundly..
However, if the product arrives to the customer damaged, he can return it by visiting one of the branches and bringing the invoice.
Or it will be returned to Al-Diwan Company via the shipping company, with the company bearing the full shipping cost.
Can I sell bullion back to you?
Yes .
Is the alloy affected if the casing is opened?
The alloy is not affected if the casing is opened (the casing merely protects the alloy from scratches and is also a symbol of the manufacturer).
What is the importance of the invoice? Can I sell without an invoice?
The invoice is necessary during the sale process because it is considered a title deed for the bullion
It is not possible to sell without an invoice.
Is there a tax on 24 karat bullion?
There is zero tax on 24 karat bullion, and there are no customs duties on it